Our highest priority is the health of our guests and staff. In the coming winter season we shall take all the necessary precautions to guarantee our guests and staff the highest possible degree of safety. The measures are subject to the governmental guidelines, are implemented in direct agreement with our partners on site and are constantly updated.
48-hour cancellation free of charge
All courses booked can be cancelled up to 48 hours before the start of the course and without giving reasons. Cancellation within 48 hours because of a travel warning is also possible. This allows you to book the course you want without hesitation and cancel it again at short notice
Cancellation costs within 48 hours without a travel warning: 90 %
Most of the services from our ski school can be booked online. We would ask you to book ski courses, packages and hire of equipment online.
Please do not hesitate to contact us by telephone or e-mail, if you have questions or would like information.
Face masks / hand disinfection
We request our guests to wear a face mask in the Ski School Vacancia office and in the ski rental shop and to disinfect their hands when entering the rooms and facilities. Our sales booths are fitted with a protective glass screen.
Sports in the open air
The risk of infection is significantly less in the open air than indoors. We try to maintain as best as possible the protective distance everywhere and to minimise personal contact points.
Course times group courses
We are the only ski school with courses beginning at 9.30 a.m. and lunch break at 11.30 a.m.!
Course times are from 9.30 - 11.30 a.m. and from 12.30 - 14.30 p.m.
These lesson times allow us to avoid the times, when everywhere is very busy, such as at the ski lifts and in the restaurants.
This lets us give our guests a stress-free, calm start to the course without crowding, and at midday there is plenty of space in the restaurants and chalets!
For many years now we have set quality above quantity.
The maximum number for our groups is 8 participants per group.
Alternatives to group courses
We offer private lessons with various course lengths and course times.
"Special" private lessons: put together your individual groups and enjoy the mountain experience together.
Off-piste we offer additional alternatives in the snow: snow-shoe hiking, cross-country skiing, beginners' ski tour, etc.
Persons with symptoms of illness
Persons with symptoms of illness are requested not to come into the office and to inform us by telephone.
Rapid traceability (contact tracing) in a case of a diagnosed COVID-19 infection is of major importance. We keep a register of ski school guests in compliance with the legal provisions on data protection.
We are particular mindful of safety for our staff. As well as proper familiarisation training and rules of conduct, we make sure that they have good accommodation and working conditions and carry out tests systematically, and if there is the slightest suspicion of infection.
With responsible behaviour and consideration towards each other we can look forward to a wonderful winter season 2020/21.