FAQ

Where is our office and the ski rental?

• Our office and our ski and snowboard rental are directly situated in the centre of Sölden, on the main street (Dorfstrasse 92), in the localities of Hotel RIDERS IN.
• Opening hours during winter time: Saturday: 08.00 a.m. - 06.30 p.m., Sunday to Friday: 08.00 a.m. - 11.30 a.m. and 03.00 p.m. - 06:00 p.m.

Where and when am I supposed to pick up my rental equipment?

• You will obtain your gear directly in our office.
• When possible, try to pick up your equipment in the afternoon the day before. If this is not feasible, come to us in the morning, very early though.
• Please follow our opening hours.

Do ski rental rates also include depot?

No, they don't include depot, but check out the special offers for our guests.

We offer a depot service directly inside the top station of the Giggijoch gondula (almost next to our meeting point) and another option very close to the Giggijoch gondula's  bottom station.

Our clients receive a discount of 10% on depot service rates.

One box has room for the equipment of 2 adults and 1 child.

What does a package deal for group lessons actually include?

• This packages includes ski group lessons plus rental set (skis, boots and poles) or snowboard lessons plus rental set (board and boots).
• A helmet is included (for free) for every child and teenager up to 15 years, as long as our stock lasts.
• The helmet rental fee for adults is 6,00 € per person and day.

What does a Family Package deal and a Private Package deal actually include?

• The Family Package is bookable from the following number of participants and more: 1 parent rental and 1 child package. In this case you receive a discount of -7% on kids packages instead of -5% discount and a -30% discount on rental rates for at least 1 parent.
• The Private Package is valid when you book private lessons and rental at the same time. In this case you will get -10% off (instead of -5% discount) on the private course and -15% on the rental fee.
• In weeks 52/2025, 1/2025, 8/2025 and 9/2025 we don`t provide online discounts, with the exception of rental equipment.
• Our customers always receive a 15% online discount on rental equipment.
  

Is it adivisable to book my group or private lessons in advance?

• Yes, we absolutely recommend booking in advance.
• This is especially important when you plan to visit us during times of school holidays to assure yourself or your kid a place in a group. Because of the maximum group sizes we cannot guarantee that when you book after your arrival in Sölden.
• In the same way it is also recommendable to book private courses as soon as possible.
• Our early booking online discount is only valid when you book 4 days in advance or more.
• In weeks 52/2025, 1/2025, 8/2024 and 9/2024 we don`t provide online discounts, with the exception of rental equipment.
• Our customers always receive a 15% online discount on rental equipment.
  

Cancellation policy 2024-2025

48-hour cancellation free of charge

All courses booked can be cancelled up to 48 hours before the start of the course and without giving reasons.

Cancellation costs within 48 hours: 90 %

Where is the meeting point for ski and snowboard lessons?

The meeting point for our group lessons is always in the Giggijoch ski area, close to the Giggijoch Gondola mountainstation. 

Please come to the meeting point 15 minutes prior to the lesson start and bear in mind that you might have to wait a little bit longer for the gondula.

If I only book a ski or snowboard course online do I also need to come to your office in advance?

No, you don't have to do so. In this case you can directly go to our meeting point at the Giggijoch. Please print your booking confirmation and bring it along.

What are the course times for group lessons?

Our course times are from 9.30-11.30 a.m. and from 12.30-2.30 p.m.

Thanks to these course times we cleverly avoid crowded periods at ski lifts, restaurants and huts, resulting in less stress and waiting time and more room for happier guests.

Lunch break is from 11.30 a.m. - 12.30 p.m. (it's getting crowded everywhere at noon).

We are the only ski school starting at 9.30 a.m. and heading for lunch break at 11.30 a.m.

What are the course times for private lessons?

• 2 hours private course:09.00 a.m. - 11.00 a.m., 11.15 a.m. - 01.15 p.m ., 01.30 p.m. - 03.30 p.m.
• 3 hours private course**:** 09.00 a.m. - 12.00 p.m., 12.00 p.m. - 03.00 p.m.,
• 4 hours private course**:** 09.00 - 11.00 a.m. and 12.00 - 02.00 p.m., 09.30 - 11.30 a.m. and 12.30 - 02.30 p.m., 10.00 a.m. - 12.00 p.m. and 01.00 - 03.00 p.m.,

Other course times  are possible on request.

What's the maximum number of participants in group courses?

Our groups have no more than 8 participants.

On the average, however, our group sizes range from 5-6 people.

In some cases the group limit may be exceeded for a short period of time.

Do the prices include ski passes aswell?

• No, ski passes are not included in our course and package deals.
• Ski passes, however, can be directly be purchased in our office.

Information and prices on: https://www.soelden.com/winter/ski-area/soelden-skipass-price-list.html

Do I need to buy a ski pass as a complete beginner?

• Yes, you have to, because our training area is situated up on the mountain directly at the Giggijoch.
• The ski lift company, however, offers a special beginners' ski pass.

This ski pass alternative only makes sense when you really are a complete beginner, because only few lifts can be used. Please decide from day to day with regard to the advice of your skiing instructor, whether you buy it or change to the normal ski pass for greater pleasure.st

How do you make a differntiation among the different participants with their various skiing skills?

• We differentiate according to the piste level they are able to ski on .

Green (piste): Complete beginner without any experience

Green plus: Snow Plow

Blue: Snow Plow/Parallel

Red: Parallel

Do the booked skiing lessons have to be on consecutive days?

Basically yes, they do.  It really makes sense to take the lessons on consecutive days, because the learning steps are closely linked to each other and follow a certain order.  If you or your kids skip a day this could lead to the result that you are no longer able to follow the course and that you have to change to another group.

Do you offer group lessons for children on every day of the week?

• No, but almost, because there are no group lessons for kids on Saturdays.

Ski Group lessons for kids and teens are available from Sunday to Friday in the high season and in the low season from Sunday to Thursday.

• So to say, there are ski group courses for kids on the following Fridays: Dec 27th 2024, Jan 03rd 2025, Feb 7th 2025, Feb 14th 2025, Feb 21st 2025, Feb 28th 2025, Apr 4th 2025, Apr 11th 2025 and Apr 18th 2025.
• Good to know! We provide Snowboard group lessons for kids only in following weeks: 52/2024, 1/2025, 6-9/2025, 14-16/2025. Starting days for children are only Sunday and Monday.

Do my children have to have a certain age to be able to take part in a ski or snowboard course?

Ski lessons are available for kids aged 4 years or older.

Snowboard group lessons are available for children of a minimum age of 9 years.

Please note: Kids Snow Circus - Beginners 

Is it possible to have our kids in the same group?

• First of all the ski kids are distinguished according to their skiing abilities, language and age. In case your children's or their friends' skills are on about the same level, we can put them together in the same group.
• However, it is important for us to know that. Please tell us in advance (in the office or before classification on the mountain).
• If the kids don't have the same level, but still want to be together in a group, the child with the better skiing skills will have to be considerate of his or her sibling or friend and ski with the slower group.

Which language wil be spoken in the group courses?

Our main languages of instruction in group courses are German and English.

We also have teachers who additionally to German and English speak Dutch, Danish, French, a.s.o.... They will above all support kids' courses.

There is, however, no absolute guarantee for a certain language in a group course. Be free to tell us your desired language, we will make a note of it.

When we form the groups of our skiers language indeed is a factor, but our main criteria are skiing skills.

Will I get my money back if I or my children don't like it?

• It is not possible to receive a refund if the course is not to your liking.
• Even though we don't expect and hope that this will happen, we can assure you that you or another family member can use other offers available in our Ski School Vacancia, - offers worth the difference of already used and not used formerly booked skiing days.

Is it possible to rebook from group to private lessons?

Basically yes, it is, so long as we have a skiing instructor free at the desired time. The difference in the price between group and private has to be paid aswell.

Can we postpone our course because of bad weather?

No, you can't. A booked course cannot be postponed or cancelled because of bad weather or similar occurrences. Cancellations of ski lessons due to weather condtions (acts of nature) are not refunded.